Effective Date: October 19, 2025
These Terms of Use (“Terms”) govern your access to and use of the services provided under the name RootHosts (“we,” “us,” or “the Service”), including hosting services and IT support available through our website and customer communication channels.
By purchasing or using our services, you (“Customer,” “you”) agree to these Terms, our Privacy Policy, and any applicable individual Service Agreements.
RootHosts is an independent IT service provider based in the European Union, which provides services to individuals and legal entities based on individual service agreements.
1. Eligibility and Account Responsibility
To use our services, you must be at least 18 years old or have reached the age of majority under the laws of your country of residence.
By using our services, you agree that:
- All information you provide is accurate, complete, and up to date;
- You are responsible for maintaining the confidentiality of your account credentials (we strongly recommend that you do not share your username or password with third parties whom you do not fully trust);
- You are fully responsible for all activities performed through your account;
- You must notify us immediately if you become aware of any unauthorized access to your account.
We reserve the right to suspend or terminate access to our services in cases of abuse, fraud, or violation of these Terms.
2. Description of Services
RootHosts provides IT and hosting services, including:
- Shared Hosting and VPS solutions;
- Server administration and technical support;
- Network and infrastructure support.
Services are provided on a best-effort basis. No specific uptime level is guaranteed unless explicitly stated in the applicable hosting plan, Service Agreement, or Service Level Agreement (SLA).
We reserve the right to perform scheduled maintenance on our infrastructure and equipment whenever necessary. We will make reasonable efforts to minimize service interruptions while maintaining and improving our infrastructure.
3. Acceptable Use
You agree to use our services only for lawful purposes.
The following activities are strictly prohibited:
- Illegal activities or unlawful content;
- Distribution of malware or malicious software;
- Unauthorized access attempts or hacking activities;
- DDoS attacks or network abuse;
- Spam or unsolicited bulk communications;
- Infringement of copyrights, trademarks, or other intellectual property rights.
Violations may result in the immediate suspension or termination of services without any refund.
4. Fees, Payments, and Trial Period
All prices are listed in Euros (€) and are clearly displayed on our website or agreed upon individually.
4.1 Payment Terms and Trial Period
Unless otherwise agreed, payment must be made in advance for the selected service period.
To allow new customers to evaluate the quality of our services, we may offer a 7-day free trial period.
During the trial period, customers may receive:
- Full access to the selected service or hosting plan;
- The ability to evaluate performance, speed, and functionality;
- Access to a real production environment without long-term commitment.
The trial period:
- Begins upon service activation;
- Is generally available only once per new customer;
- Allows customers to evaluate the service before making a long-term commitment.
4.2 Hosting Services
If a customer has prepaid for a hosting service (for example, a monthly, semi-annual, or annual plan) but decides not to continue using the service for personal or technical reasons, the customer may choose one of the following options:
- Activate a 7-day trial period in addition to the prepaid service period; or
- Request a refund of the amount paid, provided that the service has not been substantially used and was intended primarily for evaluation purposes.
Refund requests must be submitted within 10 days of the payment date.
This provision applies only to hosting services.
4.3 IT Support Services
A 7-day evaluation period may also be available for IT support services.
If the same issue reoccurs during the active support period or was not resolved correctly, any reasonable follow-up work related to that specific issue will be performed at no additional cost.
4.4 Additional Conditions
- Services may renew automatically depending on the applicable service type;
- Late payments may result in the temporary suspension of services;
- Prices may be updated with reasonable prior notice;
- Available payment methods may vary depending on availability
5. Payment Documentation
As an independent service provider, we issue a payment receipt and/or a service confirmation document instead of a standard accounting invoice.
The document may include:
- Description of the service provided;
- Service period;
- Amount paid;
- Payment date;
- Transaction reference number.
This document serves as proof of payment and service delivery.
6. Service Availability and Limitations
We make reasonable efforts to maintain a high level of service availability and reliability.
However, temporary interruptions may occur due to:
- Scheduled maintenance;
- Software updates;
- Network issues;
- Hardware failures;
- Actions or failures of third-party service providers.
6.1 Service Interruptions and Compensation
- No compensation will be provided for service interruptions lasting up to one (1) hour.
- For interruptions exceeding one (1) hour, caused directly by us or our primary infrastructure providers, customers may be eligible for compensation in the form of:
- Extension of the service period;
- Credit toward future services;
- Partial refund, where appropriate.
The type and amount of compensation will be determined on a case-by-case basis.
6.2 Force Majeure
We are not responsible for service interruptions or failures caused by events beyond our reasonable control, including natural disasters, large-scale cyberattacks, or actions of governmental authorities.
6.3 Service Level Agreement (SLA)
You can review our Service Level Agreement (SLA) in detail on the dedicated SLA page Service Level Agreement.
7. Termination
You may terminate your services at any time by contacting us.
We may suspend or terminate services if:
- These Terms are violated;
- Payment obligations are not fulfilled;
- Abuse, fraud, or illegal activities are detected.
8. Changes to These Terms
We reserve the right to update these Terms from time to time.
Your continued use of the services after the changes become effective constitutes acceptance of the updated Terms.
9. General Principle
These Terms are intended to establish a fair, transparent, and mutually beneficial relationship between both parties in accordance with applicable European Union laws and regulations.
10. Contact
RootHosts
Independent Hosting and IT Service Provider
Email: info@roothosts.com
Website: https://roothosts.com