Effective Date: October 19, 2025
RootHosts (“we” or “RootHosts”) is an independent IT service provider based in the European Union that provides professional IT services to individuals and legal entities based on individually concluded service contracts.
This Privacy Policy describes how we collect, use, process, store and protect the personal data of our customers, users and visitors to our website.
The processing of personal data is carried out in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and applicable data protection legislation.
RootHosts does not collect or store sensitive personal data or identification data that is not necessary for the provision of our services. This includes, among other things, data such as ID card numbers, passport data, driver’s license information, bank account details, bank or credit card numbers, as well as other highly sensitive information. We do not request or seek such information from our customers.
In cases where the processing of certain data is necessary to fulfill contractual or legal obligations, such processing is limited to the necessary scope and is carried out in accordance with applicable legislation and with the consent of the client.
For any questions: info@roothosts.com
1. General Principle
We operate with only minimal management of all personal data necessary to provide our services and technical support.
2. Data We Collect
RootHosts collects a limited amount of personal data that is necessary for the provision, management, and support of our services, including:
- Client’s first and last name or company/organization name;
- Email address;
- Telephone number (optional, when provided by the client);
- Information required for invoicing and payment tracking (such as customer account details, invoice information, or payment confirmation details). RootHosts does not collect or store bank card numbers, credit card numbers, or other payment information that is not required for the provision of our services;
- IP addresses and technical information related to the use of our services (such as system logs, access information, and security-related data);
- Messages and information submitted through our support system (Support Tickets) or contact forms on our website.
All collected data is used solely for the purposes of communicating with clients, providing and maintaining requested services, processing inquiries, and fulfilling contractual obligations.
For this reason, clients are required to provide accurate and up-to-date contact information necessary for the proper delivery of services and timely communication with RootHosts.
3. Payments and Receipts
RootHosts provides IT services based on individual contractual relationships with clients. Depending on the nature of the service and applicable requirements, a payment document, payment confirmation, or other document confirming the provided service and completed payment may be issued.
The payment document may contain:
- Description of the provided service;
- Service period;
- Service amount;
- Payment date;
- Unique transaction identifier.
The document serves as evidence of the completed payment and the service provided.
All payments are processed through licensed third-party payment service providers. RootHosts does not collect or store full bank card or credit card details and does not have access to such information.
4. IP Addresses and Technical Data
IP addresses and technical information are collected only for:
- Ensuring proper operation of services;
- Protection against abuse, attacks, and unauthorized access;
- Diagnosing and resolving technical issues;
- Maintaining stability and security of the infrastructure.
This data is not used for marketing or profiling purposes.
5. Support Tickets
All support tickets and communications are treated as strictly confidential.
- Only the client and the service provider have access to support tickets;
- The ticket system is secured with encrypted communication and access controls;
- Data is not shared with third parties unless required by law or necessary for service delivery;
- Information is used solely for technical support purposes.
6. Data We Do NOT Collect
We do not collect or process:
- Personal ID cards or passports;
- Driver’s licenses;
- Full credit or debit card details;
- PIN, CVV/CVC, or banking login credentials;
- Biometric data;
- Medical information;
- Any special categories of personal data under GDPR.
7. How We Use Data
We use personal data only for:
- Providing hosting and IT services;
- Communication with clients;
- Technical support;
- Administrative purposes;
- Service security;
- Legal obligations.
8. Data Sharing
We do not sell or share personal data with third parties for marketing purposes.
Data may only be shared with:
- Licensed payment processors;
- Technical service providers (if necessary for service delivery);
- Authorities when legally required.
9. Data Retention
Personal data is stored only as long as necessary to provide the services and comply with legal obligations. After that, data is securely deleted or anonymized.
10. Data Protection
We apply appropriate technical and organizational measures to protect data against:
- Unauthorized access;
- Loss or destruction;
- Misuse;
- Unauthorized disclosure.
11. User Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights regarding the processing of your personal data:
- Right of access – to obtain information about the personal data we process and request a copy of such data;
- Right to rectification – to request correction of inaccurate or incomplete personal data;
- Right to erasure – to request deletion of your personal data where the applicable legal conditions are met;
- Right to restriction of processing – to request the restriction of the processing of your personal data under certain circumstances;
- Right to object – to object to certain types of processing of your personal data;
- Right to data portability – to receive the personal data you have provided to us in a structured and commonly used format, where applicable.
To exercise your rights, you can contact us at:
Contact: info@roothosts.com
12. Cookies
The website may use cookies for:
- Core functionality;
- Security;
- Basic analytics.
13. Contact
RootHosts (independent freelance IT and hosting service provider)
Email: info@roothosts.com
Website: https://roothosts.com