Effective Date: October 19, 2025
RootHosts (“we,” “us,” or “the RootHosts service”) provides independent hosting and IT services on a freelance and/or civil contract basis with clients.
This Privacy Policy explains how personal data is processed in accordance with the General Data Protection Regulation (GDPR).
For any questions: info@roothosts.com
1. General Principle
We process only the minimum necessary personal data required to provide hosting, server management, and technical support services.
2. Data We Collect
We collect limited personal data necessary for service delivery, including:
- First and last name or client name;
- Email address;
- Phone number;
- Billing information;
- IP addresses and technical data (logs);
- Messages submitted through support tickets or contact forms.
3. Payments and Receipts
Since services are provided on a freelance and/or civil contract basis, standard accounting invoices are not issued.
Instead, a payment receipt is provided, which includes:
- Description of the service;
- Service period;
- Price;
- Payment date;
- Unique transaction identifier.
The receipt serves as proof of payment and service delivery.
All payments are processed through external licensed payment providers. We do not have access to full payment card details.
4. IP Addresses and Technical Data
IP addresses and technical information are collected only for:
- Ensuring proper operation of services;
- Protection against abuse, attacks, and unauthorized access;
- Diagnosing and resolving technical issues;
- Maintaining stability and security of the infrastructure.
This data is not used for marketing or profiling purposes.
5. Support Tickets
All support tickets and communications are treated as strictly confidential.
- Only the client and the service provider have access to support tickets;
- The ticket system is secured with encrypted communication and access controls;
- Data is not shared with third parties unless required by law or necessary for service delivery;
- Information is used solely for technical support purposes.
6. Data We Do NOT Collect
We do not collect or process:
- Personal ID cards or passports;
- Driver’s licenses;
- Full credit or debit card details;
- PIN, CVV/CVC, or banking login credentials;
- Biometric data;
- Medical information;
- Any special categories of personal data under GDPR.
7. How We Use Data
We use personal data only for:
- Providing hosting and IT services;
- Communication with clients;
- Technical support;
- Administrative purposes;
- Service security;
- Legal obligations.
8. Data Sharing
We do not sell or share personal data with third parties for marketing purposes.
Data may only be shared with:
- Licensed payment processors;
- Technical service providers (if necessary for service delivery);
- Authorities when legally required.
9. Service Agreements
If required, clients may enter into an individual Service Agreement for added clarity and legal structure between both parties.
This agreement may include:
- Scope of services;
- SLA terms;
- Responsibilities of both parties;
- Payment terms;
- Service conditions and termination rules.
The goal is to ensure transparent and mutually clear cooperation.
10. Data Retention
Personal data is stored only as long as necessary to provide the services and comply with legal obligations. After that, data is securely deleted or anonymized.
11. Data Protection
We apply appropriate technical and organizational measures to protect data against:
- Unauthorized access;
- Loss or destruction;
- Misuse;
- Unauthorized disclosure.
12. User Rights (GDPR)
You have the right to:
- Access your personal data;
- Correct inaccurate data;
- Request deletion (where applicable);
- Restrict processing;
- Data portability;
- Object to processing.
Contact: info@roothosts.com
13. Cookies
The website may use cookies for:
- Core functionality;
- Security;
- Basic analytics.
14. Contact
RootHosts (independent freelance IT and hosting service provider)
Email: info@roothosts.com
Website: https://roothosts.com